Frequently Asked Questions
Find answers to common questions about our products and services
Are your products cruelty-free?
Yes, Soapbox is committed to ethical beauty. All our products are 100% cruelty-free and never tested on animals.
Do you use natural ingredients?
We prioritize high-quality, plant-based ingredients and essential oils. Each product page includes a full ingredient list for transparency.
Is your packaging recyclable?
Sustainability is at our core. We use recyclable glass and post-consumer recycled (PCR) plastics for the majority of our packaging.
Can I use your products on sensitive skin?
Our formulas are designed to be gentle; however, we recommend performing a patch test or consulting our 'Sensitive Skin' collection.
Do you offer international shipping?
Currently, we ship within North America and Europe. We are working on expanding our reach to more countries soon.
How do I track my order?
Once your order ships, you will receive an email with a tracking link to monitor your delivery in real-time.